Official Documents

Privacy Policy mea4 – Data Protection & Your Information Security

At mea4, your privacy is not just a promise — it is a commitment we uphold every day. This document clearly explains how we collect, use, store and protect your personal data as a player on our platform.

Updated: 1 January 2026  |  Bahasa Melayu
Why Your Data Secure With Us

Mea4 applies the latest data security standards to ensure your information is always protected

256-bit SSL Encryption

All data transmitted between your device and mea4 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking and financial institutions worldwide. No one can intercept your information in transit.

No Data Sales

Mea4 has never and will never sell players' personal data to any third party for marketing or commercial purposes. Your information belongs entirely to you. We only share data when required by law or with your explicit consent.

Data Control in Your Hands

You have the full right to access, correct, download or delete your personal data at any time. Simply contact the mea4 support team and we will process your request within 30 working days in accordance with international standards.

Secure & Monitored Servers

Your data is stored in fully secured data centres with 24/7 monitoring systems, strict physical access controls and regular automated backups. Our infrastructure is built on a security-first principle to ensure data continuity and resilience.

Global Standards Compliance

The mea4 Privacy Policy is designed in accordance with strict international data protection standards. We undergo regular independent privacy audits to ensure our practices remain aligned with the latest legal requirements and industry standards.

Flexible Communication Preferences

You can control the types of communications you receive from mea4 — whether promotional emails, game notifications or system updates. Your preferences can be updated at any time through the account panel or by contacting our support team.

Privacy Notice: This Privacy Policy describes the data collection and handling practices of mea4. By using the mea4 platform, you agree to the terms set out in this document. Please read it carefully before registering or using any of our services. This policy applies to all users of the mea4 platform, including the website, mobile app and all related services.

1Information We Collect

To provide the best online casino services and ensure the safety of all players, mea4 collects several categories of personal information. This collection is carried out transparently and only for legitimate purposes.

Information you provide directly:

  • Full name, date of birth, and gender during account registration
  • Email address, phone number and residential address
  • Identity documents (MyKad, passport) for the KYC verification process
  • Payment method details (bank name, account number) for deposits and withdrawals
  • Any information you share when contacting our support team

Information collected automatically:

  • IP address, device type and browser information
  • Game session data including date, time, game type and wagering values
  • Complete financial transaction records including deposits, withdrawals, and bonuses
  • App usage data and website navigation patterns
  • General location information based on IP address for legal compliance purposes
mea4 does not directly collect credit card numbers or sensitive financial details. All payment processing is handled by certified and secure payment processors.

2How We Use Your Data

Mea4 uses your personal data only for legitimate and necessary purposes. We never use your information for any purpose unrelated to the provision of our platform services.

Purpose of Use Type of Data Used Legal Basis
Account management & identity verification (KYC) Name, IC/Passport, date of birth Contractual requirement & legal
Deposit & withdrawal processing Banking details, transaction records Contractual requirement
Customer support & complaint resolution Email, conversation records, activity logs Legitimate interest
Fraud prevention & platform security IP, session data, transaction patterns Legitimate interest & legal
Marketing communications (with consent) Email, phone number Your consent
Analytics & service improvement Anonymous usage & session data Legitimate interest
Responsible gaming compliance Wagering patterns, set limits Legal requirement

All marketing communications from mea4 will only be sent to you if you have provided consent during registration or subsequently through your account settings. You may withdraw this consent at any time without affecting your core account services.

3Sharing Information with Third Parties

Mea4 understands that your trust is the most valuable asset we hold. As such, we maintain a strictly limited data-sharing policy. Your personal data will not be sold, rented, or transferred to third parties except in the circumstances outlined below.

  • Trusted Payment Processors: We partner with certified payment processors to facilitate secure financial transactions. They only receive the minimum information necessary and are bound by strict data protection agreements.
  • Game Service Providers: Our game software providers may receive non-personally identifiable game session data for technical analysis and game improvement purposes.
  • Authorities & Enforcement Bodies: mea4 will disclose information when required by law, court order, or direction from a legitimate enforcement authority. This includes investigations related to money laundering and illegal activities.
  • Cloud Services & Infrastructure: The cloud service providers we use are bound by strict data confidentiality agreements and are not permitted to use your data for any other purpose.
Every third party we work with is required to sign a data processing agreement that complies with international standards. We conduct regular reviews to ensure ongoing compliance.

4Cookies & Tracking Technologies

The mea4 platform uses cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and ensure platform security. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session authentication and security. These cookies cannot be disabled as they are critical to platform operations.
  • Performance Cookies: Helps us understand how players interact with the platform — most visited pages, time spent, and any technical issues. This data is analyzed in aggregate and anonymized.
  • Functional Cookies: Saves your preferences such as language, currency, and display settings so you don't have to reconfigure them every time you log in.
  • Analytics Cookies: Used to analyse overall platform usage trends for continuous improvement purposes. This data is processed in anonymous form.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the mea4 platform.

5Data Storage & Security

Your data security is mea4's absolute top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from cyber threats and unauthorized access.

  • Data is stored in certified data centres with layered physical protection including biometric access controls
  • At-rest data encryption using AES-256 standards
  • 24/7 network security monitoring by a dedicated cybersecurity team
  • Penetration testing is conducted periodically by independent third parties
  • Automatic data backups to ensure service continuity
  • Two-factor authentication (2FA) is available for all player accounts

Data Retention Period:

  • Financial transaction records: retained for a minimum of 7 years in accordance with legal requirements
  • Game records: retained for 3 years for dispute and audit purposes
  • Active account information: retained for the duration of the active account plus 2 years
  • Support communication logs: retained for 2 years
In the event of any data breach that may affect your information, mea4 is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.

6Your Rights Over Your Personal Data

As a mea4 player, you have the following rights regarding your personal data. mea4 is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles.

Rights Personal Data You

You have full control over your personal information on the mea4 platform

Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide it in a readable format within 30 days.

Right to Rectification

If any of your data is inaccurate or outdated, you may request a correction at any time through the account panel or our support team.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention requirements related to financial and gambling activities.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time. Your objection will take effect immediately, no questions asked.

Right to Data Portability

You may request your data in a structured, machine-readable format (JSON or CSV) for transfer to another service provider if needed.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict how we process your data while a dispute or review is in progress.

To exercise any of the above rights, contact the mea4 support team via Live Chat or email [email protected]

7Children's Data Protection

The mea4 platform is exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

  • All account registrations require age verification during the KYC process
  • If we determine that data from a minor has been collected without consent, it will be deleted immediately
  • Parents or guardians who suspect a child under their care has registered on the mea4 platform should contact us immediately
  • Mea4 fully supports child protection initiatives in the online environment

8Third-Party Links & Services

The mea4 platform may contain links or integrations with third-party services such as game providers, payment processors, and analytics tools. Please note the following:

  • The mea4 Privacy Policy applies only to the platform and services directly operated by mea4
  • Third-party services integrated with our platform have their own privacy policies, which we encourage you to review
  • Mea4 is not responsible for the privacy practices of third parties, even if they are our partners
  • All third-party game providers operating on the mea4 platform have been reviewed and meet our minimum data protection requirements
When you click a link that takes you outside the mea4 platform, you are subject to the privacy policy of that website. Always review the privacy policy before providing personal information on any website.

9Changes to This Privacy Policy

Mea4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to handling any changes transparently and responsibly.

  • Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect
  • The "Updated" date at the top of this document will always reflect the latest version
  • Continued use of the mea4 platform after changes take effect will be considered acceptance of the updated terms
  • Previous versions of the Privacy Policy are retained and can be requested from our support team for reference

We encourage you to review this page regularly to stay informed about how we protect your information.

10Contact Us About Privacy

If you have any questions, concerns or wish to exercise your data rights, the mea4 Data Protection Officer team is ready to assist you. We are committed to providing a prompt, clear and satisfactory response to every privacy-related enquiry.

  • Live Chat: The fastest option — available 24/7 directly on the mea4 platform
  • Email: [email protected] (response within 24–48 working hours)
  • For formal data rights requests: Include "Data Rights Request" in your email subject along with your account number to expedite the process

All privacy-related requests will be handled with full confidentiality and resolved within the timeframes set by applicable international standards. mea4 does not charge any fees to process legitimate data rights requests.

mea4's commitment to privacy is more than a legal obligation — it is a core value that shapes how we build and operate our platform for the Malaysian players we deeply respect.
Question Common About Privacy

Answers to the most frequently asked questions by mea4 players on privacy and data protection

Absolutely not. mea4 has never sold, rented, or traded players' personal data to any advertiser or third party for commercial purposes. Your information is used solely to provide and improve our platform services. This is a commitment we will never compromise.

You may request account closure and data deletion by contacting the mea4 support team via Live Chat or email. Please note that financial transaction records must be retained for the minimum period required by law (typically 7 years) even after account closure. Other data not subject to legal requirements will be deleted within 30 days of receiving your request.

In the event of any data breach involving your personal information, mea4 is committed to notifying you within 72 hours after we confirm the incident. We will clearly state what data was involved, the steps we have taken, and what you should do to protect yourself. Our security team operates 24/7 to detect and respond to any threats promptly.

Yes, you have every right to request a copy of your personal data. Contact the mea4 support team stating "Data Access Request" along with your account number. We will provide a complete report in a readable format within 30 days of receiving your request. No fee is charged for the first request each year.

No. mea4 does not store credit or debit card details directly on our servers. All payment processing is handled by certified third-party payment processors that comply with PCI-DSS security standards. We only retain basic information such as bank name and the last digits of your account number to facilitate transaction identification.

You can stop receiving promotional emails easily through three methods: (1) Click the "Unsubscribe" link at the bottom of any promotional email you receive; (2) Log in to your account and update your communication preferences under the Profile section; or (3) Contact our support team via Live Chat. Your request will take effect within 5 working days. Please note that account security and transaction-related emails cannot be disabled as they are essential for your safety.
Malaysia Players' Trusted Platform

Join mea4 — The Casino Platform That Putting Your Privacy First

Register today and enjoy a safe, fair and exciting gaming experience. Your data is fully protected with the latest encryption.

SSL 256-bit  |  Secure KYC  |  Protected Data

Bahasa Melayu