FAQ mea4 –
All Answers Here

The minimum age to register and play at mea4 is 18 years old. This is an absolute requirement with no exceptions. During the KYC verification process, you are required to prove your age with a valid identity document such as a MyKad or passport. Accounts found to belong to underage users will be terminated immediately.

No. Each user is only permitted to have one active mea4 account. Owning multiple accounts violates mea4's terms of use and may result in all associated accounts being terminated without warning, including any balances and bonuses held within them. If you have an issue with your existing account, contact mea4 support via Live Chat for assistance.

KYC verification is required before making your first withdrawal. Log in to your mea4 account, go to the "Profile" or "Account Verification" section, then upload a clear image of your identity document (MyKad or passport) and recent proof of address. The mea4 team will review your documents within 24 working hours and your account will be fully verified after that.

To change your password, log in to your mea4 account and go to the "Account Settings" or "Security" section. Enter your current password, then type your new password and confirm it. If you have forgotten your current password, use the "Forgot Password?" function on the login page and follow the verification steps via your registered phone number to reset your password.

A mea4 account may be locked for several reasons — including too many failed login attempts, suspected suspicious activity, or additional verification requirements. To unlock your account, contact the mea4 support team via Live Chat, available 24/7. Have your identification details ready so our team can verify your identity and securely restore account access.

The minimum deposit at mea4 is very low and player-friendly — starting from just RM10 for most payment methods. Maximum deposit limits vary depending on your chosen method and membership tier. VIP members enjoy higher deposit limits to suit their gaming needs. Check the "Deposit" section in your account for the latest limits applicable to your account.

Deposits via FPX and e-wallets are typically processed instantly — funds arrive in your mea4 account within 1 to 5 minutes after a successful transaction. Manual bank transfer deposits may take slightly longer, up to 15 minutes depending on your bank's processing time. If your deposit has not arrived after 30 minutes, contact the mea4 support team with your payment receipt for assistance.

mea4 does not charge any processing fees for deposits. The amount you enter is the full amount that will be credited to your account balance. However, some banks or e-wallet providers may impose a small charge on their end — this is beyond mea4's control. For a fee-free deposit experience, use FPX or the e-wallet methods officially supported by our platform.

No. All deposits into your mea4 account must be made using a payment method registered in your own name. This is a strict security and KYC compliance requirement to ensure account integrity and protect all parties from any unauthorised activity. Deposits made from a third-party account may result in the transaction being rejected and your account being suspended for investigation.

Most mea4 withdrawals are processed within 1 to 6 hours after the request is approved. VIP members enjoy faster processing priority. Withdrawals to e-wallets are generally quicker than bank transfers. In rare cases, withdrawals may take up to 24 hours if additional verification is required or if they fall on a public holiday. You can monitor your request status under "Transaction History" in your account.

Before making your first withdrawal, you need to complete KYC verification by uploading a valid identity document. In addition, ensure you have fulfilled the rollover requirements for any bonus you have claimed, as bonus funds that have not met the rollover requirements cannot be withdrawn. Balances earned through regular play (non-bonus) can be withdrawn at any time after KYC is completed.

A withdrawal request may be rejected for several reasons — including a registered bank account name that does not match the name on your mea4 account, unmet bonus wagering requirements, incomplete KYC verification, or activity that requires further review. If your withdrawal is rejected, you will receive a notification stating the reason. Contact mea4 support for further clarification and guidance on how to resolve it.

Yes, mea4 provides an official app available for download on Android and iOS devices. The mea4 app offers a smoother gaming experience, an interface optimised for mobile screens, quick login features and real-time promotional notifications. Visit the Download page on the mea4 website for the latest download links and installation instructions for your device.

Some slot games at mea4 offer a demo mode that lets you try the game without using real money. This is a great way to familiarise yourself with the game mechanics before playing with real funds. However, demo mode is not available for all game types — Live Casino and Sports Betting require a real balance to play. Log in to your mea4 account and look for the "Demo" icon on the game you wish to try.

RTP, or Return to Player, is the percentage of wagered money that a game theoretically returns to players over the long term. For example, a game with 96% RTP means that for every RM100 wagered, an average of RM96 is returned to players. The higher the RTP, the better the statistical odds for the player. RTP information for each slot game at mea4 can be found in the respective game details. All games at mea4 use a certified and fair random number generator (RNG).

If your internet connection drops during a game, don't worry — the mea4 system automatically saves your game state. When you log back in and reopen the same game, it will resume from where you left off. If there are any discrepancies in your balance or game results after reconnecting, contact mea4 support with the time and game details for an immediate review.