Terms and Conditions mea4 — The Complete Guide to Using Our Platform

1Acceptance of Terms of Use

These Terms and Conditions ("Terms") govern your use of the mea4 online casino platform, including the website, mobile app, and all related services. These Terms apply together with our Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between you and mea4.

By performing any of the following actions, you are deemed to have fully accepted these Terms:

• Registering a new account on the mea4 platform
• Log in to your existing account
• Making any deposit or financial transaction
• Using any games or services provided
• Downloading or using the mea4 mobile app

2Platform Eligibility

To use mea4 services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 Years Old or the legal age of majority in your jurisdiction, whichever is higher
• Not residing in a jurisdiction that prohibits online gambling activity
• Having full legal capacity to enter into a binding agreement
• Not listed on any gambling self-exclusion register
• Acting on your own behalf and not on behalf of any third party

Mea4 reserves the right to request proof of age and identity at any stage. Accounts found to be owned by underage players will be closed immediately and all funds will be frozen pending investigation.

3Account Registration & Player Responsibilities

When registering a mea4 account, you are required to provide accurate, complete, and up-to-date information. Any false or misleading information may result in immediate account closure without a refund of funds.

• Each player is only permitted to hold one (1) active account only
• Registering multiple accounts using the same identity, email address, phone number, or payment method is strictly prohibited
• You are fully responsible for all activities that occur through your account
• Login credentials must be kept confidential and not shared with anyone
• Any suspected hacking or unauthorized access must be reported to the mea4 support team immediately

The KYC (Know Your Customer) verification process is part of mea4's standard procedure. You may be required to submit a copy of your MyKad or passport, proof of address, and other supporting documents before your first withdrawal is processed or when a certain amount is reached. This process is typically completed within 24 business hours.

4Deposit & Withdrawal of Funds

Mea4 supports a variety of payment methods popular in Malaysia for the convenience of our players. All financial transactions are processed using 256-bit SSL encryption to ensure the security of your data.

Accepted Deposit Methods:

• Online banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect)
• FPX (Financial Process Exchange)
• Digital wallets (Touch 'n Go eWallet, GrabPay)
• Direct bank transfer

Withdrawal Conditions:

• The minimum withdrawal amount is RM 50 per transaction
• Withdrawals are processed within 3–24 business hours depending on the chosen method
• Withdrawal funds will only be credited to the bank account registered during the KYC process
• Mea4 reserves the right to suspend withdrawals until KYC verification is complete
• Withdrawals to third-party accounts are strictly prohibited

5Bonuses, Promotions & Wagering Requirements

Mea4 offers a wide range of exciting bonuses and promotions for our players. All bonuses are subject to wagering requirements and rules stated in each promotional offer. Please read those terms carefully before accepting any bonus.

• The welcome bonus can only be claimed once per player, per household and per IP address
• Wagering requirements are typically between 20x and 35x depending on the bonus type
• The bonus validity period is stated in each offer — expired bonuses will be automatically cancelled
• Mea4 reserves the right to cancel bonuses if abuse or misuse of promotions is suspected
• Bonuses cannot be transferred between accounts or directly converted to cash
• Certain games may contribute differently toward bonus wagering requirements

Any attempt to manipulate the bonus system, including the use of multiple accounts, arbitrage betting, or strategies deemed to be abusing promotions, will result in bonus cancellation and possible account closure.

6Game Rules & Outcomes

All games available on the mea4 platform use an independently certified Random Number Generator (RNG) system to ensure the fairness and randomness of every game outcome. Independent audits are conducted periodically by international certification bodies.

• Game results are final and cannot be disputed once a round is completed
• Any technical failure during a round will be resolved in accordance with mea4's technical compensation policy
• Bets placed during a system outage will be reviewed and settled fairly
• Mea4 reserves the right to void bets found to have been placed as a result of technical errors or incorrect odds
• Use of bots, automated scripts, or any method that provides an unfair advantage is prohibited

7Accepted Player Conduct

Mea4 is committed to providing a safe, fair, and enjoyable gaming environment for all players. The following conduct is strictly prohibited and may result in disciplinary action, including account closure:

• Use of offensive language, threats, or harassment toward other players or staff
• Attempts to hack, damage or disrupt the mea4 platform
• Use of unapproved third-party software to gain a playing advantage
• Facilitation of money laundering or suspicious financial activity
• Sharing or selling an account to another party
• Any form of fraud or attempt to deceive the payment system

Mea4 cooperates fully with authorities and financial institutions in investigations related to illegal activity. We maintain an active transaction monitoring system and reserve the right to report any suspicious activity to the relevant authorities.

8Privacy & Data Protection

Mea4 takes your privacy seriously. All personal data collected is processed in accordance with our Privacy Policy, which complies with international data protection standards. By using the mea4 platform, you consent to the collection and processing of your data as described in the Privacy Policy.

• Your data will not be sold or shared with third parties without your consent, except as required by law
• All communications between your device and mea4's servers are protected by 256-bit SSL encryption
• You have the right to request access, correction or deletion of your personal data at any time
• Transaction records are retained for the period required by applicable financial regulations

For detailed information on how we handle your data, please refer to Privacy Policy us in full.

9Account Closure & Suspension

Whether by your own choice or by action taken by mea4, an account may be closed or suspended for various reasons:

Closure at player's request:

• You can close your account at any time by contacting the mea4 support team
• Any valid balance will be processed for withdrawal after the standard investigation is completed
• Players who close their account for responsible gambling reasons may apply for self-exclusion for 6 months, 1 year, or permanently

Closure by mea4:

• Violation of any terms in this document
• Fraudulent activity or attempts to manipulate the system
• Failure to meet KYC requirements within the stipulated timeframe
• Suspected activity related to money laundering

10Liability Limits & Disclaimer

Mea4 provides the platform on an "as is" basis and does not guarantee that services will always be available without interruption. While we make every effort to ensure the platform runs smoothly, there are limitations of liability that you should be aware of:

• Mea4 is not liable for any losses arising from technical disruptions beyond our control
• Mea4 is not liable for game outcomes arising from a player's misunderstanding or misinterpretation of the rules
• Mea4's maximum liability under any circumstances is limited to the amount deposited by the player in the preceding 12 months
• Mea4 is not liable for any indirect, consequential, or special losses

11Responsible Gaming

Mea4 is strongly committed to responsible gambling. We believe that safe entertainment starts with players making informed decisions. Our platform provides a range of self-control tools that you can use at any time:

• Deposit limit — set daily, weekly, or monthly deposit limits based on your budget
• Loss limit — limit the amount you can lose within a set period
• Betting limit — control the amount wagered per round or session
• Play break — take a temporary break from the platform for 24 hours, 1 week, or 1 month
• Self-exclusion — option to exclude yourself from the platform entirely, either temporarily or permanently

If you or someone you know has a gambling problem, we encourage you to seek help. Please visit the Responsible Gaming us for more information and available support resources.

12Contact Us

If you have any enquiries, complaints or require clarification regarding these Terms and Conditions, the mea4 customer support team is available to assist you 24 hours a day, 7 days a week including public holidays.

• Live Chat: Available directly on the mea4 platform — the fastest way to get immediate assistance
• Support Email: [email protected] (response within 24 business hours)
• FAQ: Visit the FAQ us for answers to common questions

All complaints will be handled fairly, transparently, and within a reasonable timeframe. mea4 is committed to resolving every player issue professionally and responsibly.